800-862-5965 [email protected]

How does the emergency “hands on” support work?

If you require hands on support (physical monitor, keyboard, and mouse connected to Mac mini) outside of our free hands on support please open a support ticket. The support ticket should include all the information you have on the possible current state of your Mac...

What is the “Perpetual Warranty”?

Customers that are on our Enterprise colocation service plan and have either purchased a mini from us or have participated in the Rent2Own program will have all hardware repairs covered free of charge. This applies to current colocation customers that have originally...

What is the “Emergency Loaner mini”?

Our Enterprise colocation service includes a service where we will deploy an emergency loaner mini to you at no additional charge. This can be used if your machine suffers a type of failure that would prevent it from being online in a short amount of time. Normally we...

How soon can my Mac mini be online?

If you have purchased a Mac mini when ordering your colocation service, we will have your Mac mini provisioned within 48 hours. If you are sending us your Mac mini, it will be provisioned within 24 hours of receiving your package. We do strive to complete deployments...

What if my Mac mini suffers a hardware failure?

Our Enterprise level colocation includes access to a Emergency Loaner mini in case of hardware failure. You can use the Emergency Loaner mini if your machine is being serviced locally. To reduce downtime we commend using live cloning software such as SuperDuper! or...
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