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Can I upgrade service to the Enterprise plan?

Customers on the core plan can easily upgrade to the Enterprise plan. Start by logging into the customer portal. Under the ‘Services’ menu, choose ‘My Services’. Click the ‘View Details’ button next to the service you wish to...

Can I add my home/office Mac to Watchman Monitoring?

Our implementation will only report data on your Mac mini(s) in our data centers. If you are looking to have Macs at your home or office monitored in a similar fashion, we recommend finding a Watchman Monitor service partner near you. If you are a consultant offering...

What private data is being collected?

Mac Mini Vault is dedicated to providing the best service and we take data privacy very seriously. Only important data points are being collected with the Watchman Monitoring agent. At most, the hostname, IP address, and email address associated with a CrashPlan...

What is being reported?

Currently we are reporting the following data points with v1.0 of our Watchman Monitoring integration: IP Address Hostname Uptime Last report time OS Version and build Kernel Panic report Memory installed Memory errors Time Machine backup details CCC backup details...
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