800-862-5965 sales@macminivault.com

What level of support is included?

We have 24×7 e-mail support available through our ticket system and telephone support from 8am to 5pm CST at 800-862-5965. We will support the network and power connections to your Mac mini. We will attempt to assist with any software problems, however software...

What is “hands on” support?

If you are unable to access your mini we will provide free hands on support during 8AM to 5PM US Central time Monday through Friday except holidays. There is a $150 charge for emergency hands on support outside of 8-5 on business days. Hands on means we will...

What if I need a reboot?

All our service plans include a control panel for remotely rebooting your Mac Mini. If you are having any difficulties you can open a support ticket. The network graphs and remote reboot are a part of the billing portal interface. This is the same area that has your...