How does emergency “hands on” support work?

If you require hands on support (physical monitor, keyboard, and mouse connected to Mac mini) outside of our free hands on support please open a support ticket. The support ticket should include all the information you have on the possible current state of your Mac mini and any recent changes. We’ll also need to confirm user credentials and if there is important data that may need to be backed up. In order to expedite the process include a phone number and a sentence that states that you authorize the emergency hands on work and accept the $150 per incident charge.