Mac Mini Vault Privacy Policy

At Mac Mini Vault, a brand of CyberLynk Network, Inc., your trust is our priority. We are committed to protecting the privacy, security, and availability of your servers. This Privacy Policy explains how we collect, use, store, and safeguard personal and business information when you use our services.

1. Information We Collect

We collect only the information necessary to provide our hosting, colocation, and data center services, including:

Account Information: Name, company name, email address, billing details, and contact information provided when you sign up.
Service Usage Data: Technical details such as IP addresses, device identifiers, system logs, and performance metrics required to deliver and monitor services.
Support Interactions: Communications submitted through tickets or our customer portal.
Payment Information: Processed through secure servers.

2. How We Use Information

We use the information we collect to:

Deliver, maintain, and improve our hosting and colocation services.
Provide customer support and technical assistance.
Monitor infrastructure to ensure reliability, availability, and performance.
Detect, prevent, and respond to security incidents or unauthorized access.
Comply with legal, regulatory, and contractual obligations.

We do not sell or rent personal information to third parties.

3. Data Security and Availability

Our services are operated from CyberLynk’s secure data centers located in Wisconsin, USA and Arizona, USA. We employ multiple layers of administrative, technical, and physical safeguards to protect your information, including:

Encryption of customer data in transit and at rest.
Multi-factor authentication (MFA) and least-privilege access controls for employees.
24/7/365 facility monitoring with video surveillance, fire suppression, and redundant power systems.
Continuous monitoring and intrusion detection systems.
Regular risk assessments, backups, and disaster recovery testing.

These practices are evaluated as part of our SOC 2 Type I audit, which confirms that our controls are suitably designed to meet industry standards for security and availability.

4. Data Retention and Disposal

We retain customer data only as long as necessary to provide services or as required by law. When data is no longer needed, it is securely deleted or destroyed following documented retention and disposal procedures.

We may share limited information with:

Service Providers & Sub-processors: Trusted partners that provide compliance monitoring, backup, and support services under strict contractual obligations.
Legal or Regulatory Authorities: When required to comply with applicable laws or lawful requests.
Business Transfers: If CyberLynk undergoes a merger, acquisition, or asset sale, customer information may be transferred accordingly.

6. Customer Responsibilities

Customers are responsible for managing user access to their colocation or hosting environments, reviewing access permissions, and securing their own systems and devices.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

Access, update, or delete your personal information.
Restrict or object to certain processing activities.
Request a copy of the personal data we hold about you.

To exercise these rights, please contact us at billing@macminivault.com.

8. International Users

Mac Mini Vault services are operated from the United States. If you are accessing our services from outside the U.S., please note that your data may be transferred to and stored in the U.S. under our security safeguards.

9. Updates to This Policy

We may update this Privacy Policy to reflect changes in our services, technology, or legal requirements at any time.

10. Contact Us

If you have questions or concerns, please contact us at:

Mac Mini Vault (CyberLynk Network, Inc.)
10125 S 52nd St
Franklin, WI 53132
Email: sales@macminivault.com

Privacy Policy