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Frequently Asked Questions
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Basics of Service
12
Can I set reverse DNS names?
Do I get a static IPv4 address?
Do you offer DNS service?
Do you offer Domains?
Do you offer SSL certificates?
Do you support IPv6?
Is there a contract for colocation?
What about the Mac mini box/packaging?
What if I just wanted to try it out?
What is Colocation?
What is your uptime, guarantee, or SLA?
Where do I ship the mini?
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Mac Mini
19
Can I add an external hard drive?
Can I add an SD Card?
Can I cluster multiple Mac minis?
Can I run a different OS?
Can I run a firewall/VPN setup?
Can I upgrade my mini later?
Can I use a video dongle?
Do I need a domain name?
Do I need the Mac mini Server version?
Do you have a referral program?
Do you take older style Mac minis?
Do you take X Serves?
How do I access my Mac mini?
How do I access my Network Graphs and Remote Reboot?
How do I backup my Mac mini?
How soon can my Mac mini be online?
Is the Mac mini a good server?
What happens when I leave Mac Mini Vault?
What if a new Mac mini is announced right after I order?
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Support
7
How does emergency “hands on” support work?
What if I need a reboot?
What if my Mac mini suffers a hardware failure?
What is "hands on" support?
What is an "Emergency Loaner mini"?
What is the "Perpetual Warranty"?
What level of support is included?
Milwaukee (MKE1) Data Center
6
Can I have physical access to my Mac mini?
Can I move my Mac mini between data centers?
Can I take a tour of your data center?
How fast is the network connection?
Is your data center secure?
What is the level of redundancy?
Phoenix (PHX1) Data Center
6
Can I have physical access to my Mac mini?
Can I move my Mac mini between data centers?
Can I tour your data center?
How fast is the network connection?
Is your data center secure?
What is the level of redundancy?
Tutorials
10
Connecting to a remote Mac
Installing a Let’s Encrypt SSL on MAMP Pro
Installing and configuring Murus Firewall
Installing Jenkins on macOS
Sharing a USB device with a remote Mac
Show macOS VNC login attempts
Switching from Remote Management to Screen Sharing
Upgrading to macOS Big Sur (11.x)
Upgrading to macOS Catalina (10.15)
Upgrading to macOS Monterey (12.x)
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Rent2Own
13
Are there any fees? (Interest/Setup)
Can I run an alternative OS?
Can I upgrade a rent2own Mac mini?
Do you rent Mac minis?
Is there a contract for colocation?
What if a new Mac mini is announced right after I order?
What if a new Mac mini is announced right after I order?
What if I cancel early?
What if I just wanted to try it out?
What if I just wanted to try it out?
What is the "Perpetual Warranty"?
Why am I receiving a Payment reminder when I have a PayPal subscription?
Why does the shopping cart not show rent2own as recurring?
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Storage Vault
5
Can I use a Storage Volume on multiple minis?
How is Storage Vault connected?
How much usable space is there?
Is there a contract for Storage Vault packages?
What happens when a hard drive dies?