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Frequently Asked Questions
Popular Articles
  • Introduction to macOS Unified Logs
  • Which versions of macOS are supported on my Mac?
  • Restarting Screen Sharing via SSH
  • Which versions of Xcode are supported on my Mac?
  • Xcode command line tools won't install
Newest Articles
  • Rent2Own Discontinued
  • Can I upgrade macOS on a remote Mac?
  • Transferring files to and from a hosted Mac
  • Configuring automated backups on your hosted Mac
  • How to set up an encrypted partition on your hosted Mac
Recently Updated Articles
  • What is "hands-on" support?
  • How does emergency “hands on” support work?
  • Is your data center secure?
  • How fast is the network connection?
  • What is the level of redundancy?

Basics of Service

  • Can I enable FileVault on my remote Mac?
  • Can I set reverse DNS names?
  • Can I upgrade macOS on a remote Mac?
  • Do I get a static IPv4 address?
  • Do you support IPv6?
  • How soon will my Mac be online?
  • Is there a contract for colocation?
  • Watchman Monitoring Integration - Discontinuation
  • What is Colocation?
  • What is your uptime, guarantee, or SLA?
  • Where do I ship my Mac for colocation?

Mac Mini

  • Can I add an external hard drive?
  • Can I add an SD Card?
  • Can I cluster multiple Mac minis?
  • Can I run a different OS?
  • Can I run a firewall/VPN setup?
  • Can I upgrade my mini later?
  • Can I use a video dongle?
  • Do I need a domain name?
  • Do I need the Mac mini Server version?
  • Do you have a referral program?
  • Do you take older style Mac minis?
  • Do you take X Serves?
  • How do I access my Mac mini?
  • How do I access my Network Graphs and Remote Reboot?
  • How do I backup my Mac mini?
  • Is the Mac mini a good server?
  • What happens when I leave Mac Mini Vault?

Support

  • Can I enable FileVault on my remote Mac?
  • Can multiple users connect to the same Mac?
  • Cannot enter system passwords with Acronis Cyber Protect Connect (Remotix)
  • How does emergency “hands on” support work?
  • How to Avoid Common Mistakes with a Hosted Mac
  • What if I need a reboot?
  • What if my Mac mini suffers a hardware failure?
  • What is "hands-on" support?
  • What is an "Emergency Loaner mini"?
  • What is the "Perpetual Warranty"?
  • What level of support is included?
  • Which versions of macOS are supported on my Mac?
  • Which versions of Xcode are supported on my Mac?

Milwaukee (MKE1) Data Center

  • Can I have physical access to my Mac mini in Milwaukee?
  • Can I move my Mac mini between data centers?
  • Can I take a tour of your data center?
  • How fast is the network connection?
  • Is your data center secure?
  • What is the level of redundancy?

Phoenix (PHX1) Data Center

  • Can I have physical access to my Mac mini in Phoenix?
  • Can I move my Mac mini between data centers?
  • Can I tour your data center?
  • How fast is the network connection?
  • Is your data center secure?
  • What is the level of redundancy?

Tutorials

  • Cannot start Remote Login (SSH) on macOS Catalina
  • Configuring automated backups on your hosted Mac
  • Connecting to a remote Mac
  • How do I connect to a remote Mac with two monitors?
  • How to determine which version of macOS is running
  • How to properly configure Remote Management (ARD)
  • How to set up an encrypted partition on your hosted Mac
  • Installing a Let’s Encrypt SSL on MAMP Pro
  • Installing and configuring Murus Firewall
  • Installing Jenkins on macOS
  • Introduction to macOS Unified Logs
  • Restarting Screen Sharing via SSH
  • Sharing a USB device with a remote Mac
  • Software updates aren't displaying in System Preferences
  • Switching from Remote Management to Screen Sharing
  • Transferring files to and from a hosted Mac
  • Upgrading to macOS Big Sur (11.x)
  • Upgrading to macOS Catalina (10.15)
  • Upgrading to macOS Monterey (12.x)
  • Upgrading to macOS Ventura (13.x)
  • Xcode command line tools won't install

Rent2Own

  • Is there a contract for colocation?
  • Rent2Own Discontinued
  • What is the "Perpetual Warranty"?

Storage Vault

  • Can I use a Storage Volume on multiple minis?
  • How is Storage Vault connected?
  • How much usable space is there?
  • Is there a contract for Storage Vault packages?
  • What happens when a hard drive dies?

Linux Servers

  • How are Ubuntu servers configured by default?
  • How to unblock an IP from Fail2ban
  • How to uninstall Fail2ban
  • Managing firewall rules in Ubuntu Server
  • Which Linux operating systems are supported?

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