Basics of Service

12

• Can I set reverse DNS names?
• Do I get a static IPv4 address?
• Do you offer DNS service?
• Do you offer Domains?
• Do you offer SSL certificates?
• Do you support IPv6?
• Is there a contract for colocation?
• What about the Mac mini box/packaging?
• What if I just wanted to try it out?
• What is Colocation?
• What is your uptime, guarantee, or SLA?
• Where do I ship the mini?
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Mac Mini

19

• Can I add an external hard drive?
• Can I add an SD Card?
• Can I cluster multiple Mac minis?
• Can I run a different OS?
• Can I run a firewall/VPN setup?
• Can I upgrade my mini later?
• Can I use a video dongle?
• Do I need a domain name?
• Do I need the Mac mini Server version?
• Do you have a referral program?
• Do you take older style Mac minis?
• Do you take X Serves?
• How do I access my Mac mini?
• How do I access my Network Graphs and Remote Reboot?
• How do I backup my Mac mini?
• How soon can my Mac mini be online?
• Is the Mac mini a good server?
• What happens when I leave Mac Mini Vault?
• What if a new Mac mini is announced right after I order?
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Support

7

• How does emergency “hands on” support work?
• What if I need a reboot?
• What if my Mac mini suffers a hardware failure?
• What is "hands on" support?
• What is an "Emergency Loaner mini"?
• What is the "Perpetual Warranty"?
• What level of support is included?

Milwaukee (MKE1) Data Center

6

• Can I have physical access to my Mac mini?
• Can I move my Mac mini between data centers?
• Can I take a tour of your data center?
• How fast is the network connection?
• Is your data center secure?
• What is the level of redundancy?

Phoenix (PHX1) Data Center

6

• Can I have physical access to my Mac mini?
• Can I move my Mac mini between data centers?
• Can I tour your data center?
• How fast is the network connection?
• Is your data center secure?
• What is the level of redundancy?

Tutorials

10

• Connecting to a remote Mac
• Installing a Let’s Encrypt SSL on MAMP Pro
• Installing and configuring Murus Firewall
• Installing Jenkins on macOS
• Sharing a USB device with a remote Mac
• Show macOS VNC login attempts
• Switching from Remote Management to Screen Sharing
• Upgrading to macOS Big Sur (11.x)
• Upgrading to macOS Catalina (10.15)
• Upgrading to macOS Monterey (12.x)
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Rent2Own

13

• Are there any fees? (Interest/Setup)
• Can I run an alternative OS?
• Can I upgrade a rent2own Mac mini?
• Do you rent Mac minis?
• Is there a contract for colocation?
• What if a new Mac mini is announced right after I order?
• What if a new Mac mini is announced right after I order?
• What if I cancel early?
• What if I just wanted to try it out?
• What if I just wanted to try it out?
• What is the "Perpetual Warranty"?
• Why am I receiving a Payment reminder when I have a PayPal subscription?
• Why does the shopping cart not show rent2own as recurring?
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Storage Vault

5

• Can I use a Storage Volume on multiple minis?
• How is Storage Vault connected?
• How much usable space is there?
• Is there a contract for Storage Vault packages?
• What happens when a hard drive dies?